Set up each brand, product or client as a project with its own contacts, campaigns, tickets, issues, content and work items.
How it works
Give agents business context, work state and permission boundaries.
Agent Ops Suite sits between your AI agents and your day-to-day operational records. It gives agents a structured place to read, prepare and hand over business work.
Agent Memory can provide brand voice, policies, source material and project notes while Agent Ops Suite holds operational state.
Codex, Agent Robbie or another agent can read records, create drafts, file internal notes and prepare next actions.
Outbound messages, customer commitments, public claims and risky cases move through approval before anything leaves your control.
Operating model
Three clear layers
Each layer has a simple job, which keeps the system lightweight and easier to trust.
Durable memory, brand voice, source-linked notes, policies, approved answers and compact context packs.
Projects, contacts, tickets, campaigns, content, work items, approvals, audit logs and handover state.
Agents research, draft, triage, summarise, plan and propose actions inside the boundaries you define.
Autonomy levels
Move from drafts to automation carefully
| Level | What agents may do | Good fit |
|---|---|---|
| Research | Read records, retrieve context and summarise. | Market research, customer history, issue background. |
| Draft | Create proposed replies, posts, tasks, tickets and content. | Support replies, campaign drafts, project plans. |
| Approval required | Prepare an action and wait for human approval. | Outbound marketing, customer commitments, public claims. |
| Bounded internal action | Perform low-risk internal updates under written policy. | Create internal tasks, update status, save handover notes. |